Privacy & Warranty Policy
1. Introduction
At Alpha Auto Wreckers, we are committed to protecting your privacy and ensuring transparency in how we handle your information. This Privacy & Warranty Policy outlines how we collect, use, and safeguard your data, as well as the warranty conditions for all auto parts purchased from us.
By using our website or purchasing from us, you agree to the terms outlined below.
Privacy Policy
2. Information We Collect
We collect the following types of information:
Personal Information
Name
Phone number
Email address
Billing and shipping address
Payment information (processed securely by payment gateways)
Non-Personal Information
Browser type
Device information
IP address
Pages viewed and time spent on our website
This helps us improve your shopping experience and website performance.
3. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Respond to enquiries
Improve our website and services
Send order updates
Detect and prevent fraudulent activities
We do not sell, rent, or trade your personal information.
4. Sharing Your Information
We only share your information with trusted partners, such as:
Shipping and courier companies
Payment processors
IT service providers
Website hosting partners
These parties follow strict confidentiality and security obligations.
5. Cookies & Tracking
Our website uses cookies to:
Improve website performance
Save your browsing preferences
Enhance shopping experience
Track analytics (Google Analytics)
You can manage cookie settings in your browser at any time.
6. Data Security
Your data is stored securely using modern encryption and safety practices.
We take reasonable steps to protect your information from:
Unauthorised access
Misuse
Loss or alteration
However, no online transmission is 100% secure, so we recommend safe browsing practices.
7. Your Rights
You can request the following at any time:
Access to your personal data
Correction of incorrect information
Deletion of data (where legally allowed)
Opt-out of marketing communications
To request this, contact: Roy@alphaautowreckers.com.au
8. External Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Warranty Policy
9. Overview
All used auto parts purchased from Alpha Auto Wreckers come with a standard 30-day limited warranty, unless otherwise specified at the time of purchase.
Our warranty covers mechanical faults and non-functioning components not caused by misuse or poor installation.
10. What the Warranty Covers
✔ Covered:
Mechanical failure due to normal use
Faulty or defective parts
Parts not functioning as described
✖ Not Covered:
Incorrect part installed by the customer
Damage caused by installation errors
Improper handling or misuse
Overheating or insufficient lubrication
Electrical parts (non-returnable unless agreed)
Accident or impact damage
Parts dismantled, modified, or tampered with
11. Warranty Conditions
For warranty to remain valid:
The part must be installed by a licensed mechanic.
Warranty seals, tags, and identification marks must remain intact.
Fluids, gaskets, filters, and belts must be replaced before installation.
Engine and transmission installation must follow manufacturer guidelines.
You must retain the original invoice or proof of purchase.
12. Warranty for Major Components
Engines
-
Must be installed with new oil, oil filter, spark plugs, coolant & seals.
-
Engine must not be opened or modified.
Transmissions
-
Must be installed with new transmission fluid, seals & filter.
Electrical Components
-
Due to sensitive nature, electrical parts are sold without warranty unless stated.
13. Claiming a Warranty
To lodge a warranty claim, contact:
Please provide:
Order number
Part name and vehicle model
Description of the issue
Photos or videos (if applicable)
Mechanic installation receipt
We will review the claim and advise next steps.
14. Warranty Resolution Options
If approved, we may offer one of the following:
Replacement part
Repair (if applicable)
Store credit
Partial or full refund (depending on condition and issue)
Refunds are processed within 3–7 business days after inspection.
15. Limitations of Liability
Alpha Auto Wreckers is not liable for:
-
Labour costs during installation or removal
-
Costs due to vehicle downtime
-
Loss resulting from incorrect installation
-
Damage caused by continued use after a fault appears
16. Contact Us
For any questions about our Privacy or Warranty Policy, contact:
Alpha Auto Wreckers
16 Blaxland Ave, Thomastown VIC 3074